Refund policy

Last updated: November 9, 2026

If A SHELF Pro isn't for you, we'll give you your money back. No questions asked.

30 days

You have 30 days from each payment (the first one and every renewal, monthly or yearly) to ask for a full refund of that payment. You don't need to give any reason.

How to ask

• Write to us at [email protected] from your account's email address, or
• reply to the receipt Paddle sent you, or request it at paddle.net.

The refund is made by Paddle, our authorized reseller, to the same payment method. It usually takes 5 to 10 business days to appear, depending on your bank.

What happens next

Once you are refunded, your subscription is cancelled and your account goes back to the free plan. You don't lose anything: notes with attachments or that arrived by email are hidden, not deleted, and they come back if you return to Pro.

After 30 days

You can cancel whenever you like so it doesn't renew; you keep Pro until the end of the period you paid for. If you have a problem with a charge, write to us anyway: we'll look into it.

This policy does not limit your statutory rights as a consumer.